Privacy Policy

What this policy covers

This policy explains how Rideman Pet Health ("Rideman", "we", "us") collects, uses and shares information when you visit ridemanpethealth.com, place an order, sign up for our emails or contact us. It applies to our website and to the emails and text messages we send. It does not apply to other websites we link to.

Information we collect

Information you give us. When you place an order or create an account, we collect your name, email address, shipping and billing address, phone number and payment details. Payments are processed by our payment provider, and we never see or store your full card number. If you sign up for our emails, we collect your email address. If you contact us, we keep the messages you send and any details in them, including your dog's name if you share it. If you write a review, we keep the review and the name you post it under.

Information collected automatically. When you browse our site, we and the services we use collect information about your device and how you use the site: your IP address, browser and device type, time zone, the pages you view, the products you look at, how you arrived at our site and which links you click. This is collected through cookies and similar technologies, described below.

Information from other sources. Our shipping carriers send us delivery updates. Our payment provider sends us the result of fraud checks. If you follow us on social media, we may see the public information on your profile.

How we use it

We use your information to:

• Fill your orders, process payments, arrange shipping and send you order and shipping confirmations.
• Manage your Subscribe and Save deliveries and send you a reminder before each one.
• Answer your questions and handle refunds and returns.
• Send you marketing emails and, if you opt in, text messages. You can stop these at any time.
• Screen orders for fraud and comply with age and shipping restrictions on hemp products.
• Understand how people use our site so we can improve it.
• Meet our legal and tax obligations.

Cookies

Cookies are small files stored on your device. We use them to keep items in your cart, remember you when you return, measure how our site is used and show you relevant ads on other sites. Our store runs on Shopify, which sets cookies needed for the site to work. Analytics and advertising cookies come from services such as Google and Meta.

You can block or delete cookies in your browser settings. If you block the cookies the store needs, parts of the site, including checkout, may not work. Our site also responds to Global Privacy Control signals where the law requires it.

Who we share it with

We share your information only with the companies that help us run the store, and only what they need:

• Shopify, which hosts our store and processes orders.
• Our payment provider, which processes your payment and screens for fraud.
• Shipping carriers, such as USPS and UPS, which receive your name, address and phone number to deliver your order.
• Our email and text message provider, which sends our messages.
• Our reviews provider, which collects and displays product reviews.
• Analytics and advertising partners, which help us understand how the site is used and reach people who may be interested in our products.

We may also share information when the law requires it, to protect our rights or the safety of others, or if our business is sold or merged with another. We do not sell your personal information, and we do not share it with other companies for their own marketing.

Emails and text messages

If you sign up for Letters from JJ, we will send you occasional emails about new products, pet health tips and offers. Every email has an unsubscribe link, and you can also unsubscribe by emailing us. Unsubscribing does not stop the order and shipping emails you need for a purchase.

If you opt in to text messages at checkout, we may send you order updates and occasional offers. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

How long we keep it

We keep order records for as long as we need them for tax, accounting and warranty purposes, generally seven years. We keep your account information until you ask us to delete it. We keep marketing information until you unsubscribe. We keep analytics data in aggregated form that does not identify you.

Your choices and rights

You can ask us at any time to tell you what personal information we have about you, correct it, or delete it. You can also unsubscribe from marketing at any time. To make a request, email customerservice@ridemanpethealth.com from the address on your account. We will confirm your identity before acting and respond within 45 days.

Residents of California and several other states have specific rights under state privacy laws, including the right to know what personal information we collect and how we use and share it, the right to delete it, the right to correct it, the right to opt out of the sale or sharing of personal information and targeted advertising, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To opt out of targeted advertising cookies, use the cookie settings on our site or send a Global Privacy Control signal from your browser. If we deny a request, you may appeal by replying to our response.

We will never charge you or treat you differently for exercising your privacy rights.

Children

Our site is not directed to children, and we do not knowingly collect personal information from anyone under 13. You must be 18 or older to purchase hemp products. If you believe a child has given us personal information, contact us and we will delete it.

Security

Our store runs on Shopify, which is certified to the PCI DSS standard for handling payment information. Connections to our site are encrypted. We limit access to personal information to the people who need it to serve you. No system is perfectly secure, so please keep your account password private and let us know if you suspect a problem.

Changes to this policy

We may update this policy as our business or the law changes. The date at the top tells you when it was last revised. If we make a significant change, we will let you know by email or with a notice on the site.

Contact us

Questions about privacy? Email customerservice@ridemanpethealth.com, call 844-JJRideman (844-557-4336), or write to Rideman Pet Health, 155 Fleet St, Portsmouth, NH 03801.