Terms of Service

Agreeing to these terms

These Terms of Service ("Terms") apply to your use of ridemanpethealth.com (the "Site") and to any purchase you make from Rideman Pet Health ("Rideman", "we", "us"). By using the Site or placing an order, you agree to these Terms and to our Privacy Policy and Shipping and Returns policy, which are part of these Terms. If you do not agree, please do not use the Site.

Who can shop with us

You must be at least 18 years old to place an order. By ordering, you confirm that you are 18 or older, that the information you give us is accurate, and that you are buying products for your own dog or as a gift and not for resale, unless you have a wholesale account with us.

Supplements, not medicine

Our products are supplements for dogs. They are not drugs, and they are not a substitute for veterinary care. The statements on this Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.

Always follow the feeding directions on the label. Talk with your veterinarian before starting any supplement, especially if your dog is pregnant, nursing, taking medication or has a health condition. If your dog has an unexpected reaction, stop the product and contact your veterinarian. Nothing on this Site, in our emails or in our conversations with you is veterinary advice.

Except where a product page says otherwise, our products are made for dogs and should not be given to other animals.

Product information and pricing

We work hard to keep product descriptions, ingredient lists, feeding directions and prices accurate. Mistakes still happen. If the information on the Site and the information on a product label disagree, the label governs. If a product is listed at an incorrect price or with incorrect information, we may cancel or refuse the order, even after it is confirmed, and we will refund any amount you paid. Prices are in US dollars and may change without notice. Colors and packaging may look slightly different on your screen than in person.

Orders and payment

When you place an order, you make an offer to buy. We accept it when we ship, and our order confirmation email is not acceptance. We may limit quantities, refuse an order or cancel an order for any reason, including suspected fraud, an address we cannot ship to, or a product that is out of stock. If we cancel, we refund you in full.

You agree to pay the price shown at checkout plus any shipping and taxes. Your payment method is authorized when you place the order and charged when the order ships or, for subscriptions, on each renewal date. You can cancel an order at no charge any time before it ships by emailing us.

Subscribe and Save

When you choose Subscribe and Save, you authorize us to charge your payment method for each renewal order on the schedule you choose, every 30, 45 or 60 days, until you cancel. Each renewal ships free and is charged at the subscription price shown when you subscribed. We send a reminder email three days before each renewal. You can skip a delivery, change the date, change your products or cancel at any time from your account or by emailing us, with no fees. Cancellations take effect on the next renewal, so cancel before your reminder date to avoid the next charge. If a price changes, we will tell you at least 30 days before it applies to your subscription.

Shipping, returns and our guarantee

Our Shipping and Returns policy explains when orders ship, what shipping costs, where we ship, how our 30 day guarantee works and how returns are handled. Title to the products and the risk of loss pass to you when we hand the package to the carrier. If a package is lost or arrives damaged, our Shipping and Returns policy explains what we will do to make it right.

Hemp products

Our Hemp Treats and Hemp Oil contain broad spectrum hemp extract derived from hemp as defined by federal law. You must be 18 or older to purchase them. State and local laws on hemp products for animals vary, and it is your responsibility to know the law where you live. We do not ship hemp products to states where they are prohibited, and we may cancel and refund any order we cannot lawfully fulfill. Hemp products are for dogs only. We publish a certificate of analysis for each batch on the product page.

Your account

You may create an account to check out faster and manage subscriptions. You are responsible for keeping your password private and for everything that happens under your account. Keep your information current, especially your shipping address and payment method. Tell us right away if you think someone else has used your account.

Reviews and content you share

We love hearing how a product worked for your dog, good or bad. When you post a review, photo or comment, you give us a permanent, royalty-free license to use, edit, publish and display it in connection with our business, along with the name you post under. You confirm that what you share is yours, is honest, is based on your own experience, and does not violate anyone else's rights. We may remove content that is off topic, abusive, misleading or unlawful. If you received a free product or other compensation, say so in your review.

Our content and trademarks

Everything on this Site, including the text, photographs, illustrations, product names, the Rideman Pet Health name and logo, the tagline "Your Pet Deserves The Best", the JJ Approved seal and the JJ Standard, belongs to Rideman Pet Health or its licensors and is protected by copyright and trademark law. You may view and print pages for your personal use. You may not copy, sell, modify or use our content or marks for any commercial purpose without our written permission.

Acceptable use

You agree not to use the Site to break the law, to interfere with the Site or other people's use of it, to scrape or copy content in bulk, to attempt to gain access to systems or data you are not authorized to access, to place fraudulent orders, or to buy products for resale without a wholesale account. We may suspend or end your access to the Site if you violate these Terms.

Disclaimer of warranties

Apart from our 30 day guarantee and any warranty that cannot be excluded by law, we provide the Site and our products "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Every dog is different, and we do not promise that a product will produce a particular result for your dog.

Limitation of liability

To the fullest extent permitted by law, Rideman Pet Health and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or data, arising from your use of the Site or our products. Our total liability to you for any claim will not exceed the amount you paid us for the product or order that gave rise to the claim. Some states do not allow these limitations, so some of them may not apply to you.

You agree to indemnify and hold us harmless from claims, losses and expenses, including reasonable attorney fees, that arise from your violation of these Terms or your misuse of the Site or our products.

Governing law and disputes

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law rules. If you have a problem, please contact us first. Most issues can be sorted out with an email or a phone call. If we cannot resolve a dispute informally, it will be brought in the state or federal courts located in New Hampshire, and you consent to their jurisdiction. Nothing in this section limits any rights you have under the consumer protection laws of the state where you live.

Changes to these terms

We may update these Terms from time to time. The date at the top shows when they were last revised. Changes apply to orders placed after they are posted. If you keep using the Site after a change, you accept the updated Terms.

Contact us

Questions about these Terms? Email customerservice@ridemanpethealth.com, call 844-JJRideman (844-557-4336), or write to Rideman Pet Health, 155 Fleet St, Portsmouth, NH 03801.