Shipping and Returns

When your order ships

Orders placed by 2 pm Eastern, Monday through Friday, ship the same business day from Portsmouth, New Hampshire. Orders placed after 2 pm, on weekends or on federal holidays ship the next business day.

You will receive one email when your order is placed and a second email with a tracking number when it ships.

Rates and delivery times

Delivery times are carrier estimates and begin when your package leaves us. Weather and carrier delays can add a day or two, especially in December.

Where we ship

We ship to all 50 states, Washington, DC and US territories, using USPS and UPS. We do not ship internationally.

Hemp products. State laws on hemp products for animals vary. We do not ship Hemp Treats or Hemp Oil to states where they are prohibited, and those products will not appear as available at checkout for an address in one of those states. You must be 18 or older to purchase hemp products.

Subscribe and Save orders

Subscription orders ship on your schedule, every 30, 45 or 60 days, and always ship free. We send a reminder email three days before each order is processed. You can skip a delivery, change the date, swap products or cancel at any time from your account, with no fees and no phone call required.

Tracking, address changes and lost packages

Your tracking number is in the shipping confirmation email and in your account. If you need to change your shipping address, email us as soon as possible. We can update an order until it leaves our warehouse. After that, we will do our best with the carrier, but we cannot promise a change.

If tracking shows your package as delivered and you do not have it, please check with neighbors and give it 24 hours. Carriers sometimes scan a package before it actually arrives. If it still has not turned up, email us within seven days of the delivery date and we will send a replacement or a refund.

Damaged or incorrect orders

If something arrives damaged, or we sent the wrong item, email a photo to customerservice@ridemanpethealth.com within seven days of delivery. We will send a replacement at no cost to you. Please do not feed your dog anything from a damaged package.

Our 30 day guarantee

If your dog will not eat it, we refund it. JJ is picky too. We get it.

Here is how it works. Email us within 30 days of delivery with your order number and a sentence about what happened. There is nothing to send back. We refund the product to your original payment method, and the refund usually appears within 5 to 10 business days.

The guarantee covers the first jar of each product you try, one per product per household. Later jars of the same product, and products bought from another retailer, are not covered. If you bought Rideman somewhere else, please talk to that store.

Returns on unopened products

Unopened products in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Email us for a return authorization and the return address. Return shipping is your responsibility unless the return is because of our mistake. Once we receive the package, the refund appears within 5 to 10 business days.

Questions

Email customerservice@ridemanpethealth.com or call 844-JJRideman (844-557-4336), Monday to Friday, 9 am to 5 pm Eastern. A person will answer.